🍪 Cookie Policy

This Cookie Policy ("Policy") explains how Clickngo Tech Service Pvt. Ltd. ("Company", "We", "Us", "Our") uses cookies and similar tracking technologies when you access or use the MethotX platform, website, and associated services (collectively, the "Platform").

We process digital personal data collected through cookies in accordance with India's Digital Personal Data Protection Act, 2023 ("DPDP Act") and the DPDP Rules, 2025. We prioritize free, specific, informed, unconditional, and unambiguous user consent, transparency, and data principal rights.

1. What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, tablet) when you visit a website. They help recognize your device, remember preferences, enable secure sessions, and optimize browsing experiences.

Cookies can be "session cookies" (which expire automatically when you close your browser) or "persistent cookies" (which remain on your device for a specified retention period or until manually deleted).

2. Cookie Consent & Legal Basis under DPDP Act

We obtain your explicit consent before placing non-essential cookies on your device. By selecting "Accept" on our Cookie Notification Banner, you consent to the use of optional cookie categories. You may reject or customize your preferences at any time.

Essential cookies required for platform security, user authentication, and basic system operation are processed under legitimate use and essential service provision as permitted under applicable law.

3. Five Categories of Cookies We Use

To provide an enterprise-grade accounting and compliance SaaS platform while protecting sensitive business data, we categorize cookies into five distinct areas:

3.1 Strictly Necessary Cookies (Always Active)

These cookies are essential for the Platform to function properly and securely. They enable core functionalities including:

• User authentication and encrypted session management
• Load balancing and system scalability
• Form validation and secure multi-step workflow execution
• Remembering essential security tokens across page requests

Note: Strictly Necessary Cookies cannot be disabled as they are required for basic operations.

3.2 Security & Fraud Prevention Cookies (Always Active)

Given that MethotX processes sensitive MSME financial, GST, and payroll data, we utilize security cookies to:

• Detect suspicious login attempts, brute-force attacks, and credential stuffing
• Prevent Cross-Site Request Forgery (CSRF) and unauthorized API access
• Verify session integrity and monitor abnormal system activity for audit compliance

3.3 Functional Cookies

These cookies enable enhanced functionality and user personalization:

• Remembering your account language and regional format preferences
• Saving customized dashboard layouts, active filters, and table views
• Maintaining user interface state choices across sessions

Consent Requirement: Certain Functional Cookies may be essential for the operation and security of the Platform and therefore may not require separate consent where permitted by applicable law. Optional Functional Cookies that process Personal Data will only be activated after obtaining your consent.

3.4 Performance & Analytics Cookies

We use Performance and Analytics Cookies to understand how visitors interact with our Platform, improve functionality, identify technical issues and enhance user experience. Where these cookies process or are capable of processing Personal Data, they will be used only after obtaining your explicit consent, unless otherwise permitted by applicable law.

We may use trusted third-party analytics providers such as Google Analytics, Mixpanel or equivalent service providers, who process data in accordance with their own privacy policies and our contractual obligations. You may withdraw your consent at any time through our Cookie Preference Centre or banner controls.

3.5 Targeting, Advertising & Marketing Cookies

We will use Targeting, Advertising or Marketing Cookies only after obtaining your explicit consent. These cookies help us deliver relevant content, promotional communications and measure the effectiveness of marketing campaigns. They may collect information about your browsing behaviour and interests to personalize advertisements across our Platform and, where applicable, third-party platforms.

You may refuse or withdraw your consent at any time through the Cookie Preference Centre without affecting your ability to access the core services of the Platform.

4. Disclosed Third-Party Cookie Providers

To support analytics, payment processing, security, and communication, the following third-party service providers may place cookies or pixels on your device when authorized:

• Google Analytics / Google Tag Manager: Website traffic analytics and event tracking
• Meta (Facebook) Pixel: Campaign measurement and personalized retargeting (activated only upon explicit consent)
• Microsoft Clarity / Mixpanel: User experience analytics and technical issue identification
• Razorpay / PayU / Stripe: Payment gateway processing, transaction security, and fraud prevention
• Hostinger CDN & Server Infrastructure: Network delivery, DDoS protection, and SSL encryption
• Zoho / Freshdesk / Intercom: Customer support widgets and inquiry communication

These third-party services operate under their respective privacy policies and contractual data processing agreements under the DPDP Act framework.

5. Cookie Preference Centre & Consent Withdrawal Rights

Under the DPDP Act, 2023, withdrawing consent must be as accessible and seamless as giving consent:

• Cookie Preference Centre: You can manage, modify, or customize your cookie preferences at any time by opening the Cookie Notification Banner or accessing the Cookie Preference Centre on our Platform.
• Consent Withdrawal: You may withdraw your consent at any time without affecting the lawfulness of processing carried out before such withdrawal.
• Browser Controls: You may configure your browser to block or alert you about cookies. Note that blocking essential cookies may affect Platform functionality.

6. Cookie Retention Period

Cookies will remain on your device only for the duration necessary to fulfill their intended purpose or until they expire or are deleted by you:

• Session Cookies: Deleted automatically when your browser session closes
• Persistent Analytics / Marketing Cookies: Retained for a maximum period of 12 to 24 months, unless consent is withdrawn earlier or cleared manually

7. Children's Data Protection

In accordance with Section 9 of the DPDP Act, 2023, our Platform is intended exclusively for business owners, professionals, and individuals above 18 years of age. We do not knowingly process personal data or deploy tracking cookies targeted at minors.

8. Updates to This Cookie Policy

We may update this Cookie Policy periodically to align with legal mandates, DPDP Rules revisions, or technological enhancements. The "Effective Date" at the top reflects the latest revision. Continued use of our Platform following updates indicates acknowledgment of the revised policy.

9. Grievance Officer & Contact Information

If you have any questions, concerns, or requests regarding this Cookie Policy, your cookie preferences, or data principal rights under the DPDP Act, 2023, please contact our Data Protection Officer:

Data Protection Officer / Grievance Officer
Clickngo Tech Service Pvt. Ltd.
Email: contact@methotx.com
Address: PS SRIJAN CORPORATE PARK, EP & GP BLOCK, SECTOR-V, SALT LAKE, KOLKATA-700091, WEST BENGAL, INDIA
Website: www.methotx.com | www.methotx.in